We provide comprehensive shipment tracking and support through our modern booking and documentation system. Our team maintains regular communication throughout the shipping process, and we offer after-hours support for urgent matters. In case of any service disruptions, we immediately notify clients and work closely with our carrier partners to find solutions.

The payment terms and methods are detailed in the onboarding package you received at the time of onboarding and is always specified at time of entering a service agreement with us. Usually, we require payment before shipment arrives at the final destination. We also offer a net30 payment term for long-term clients who have established some credibility with Soleil. If you have any further questions, feel free to reach out to us.

Our customer support team is available Monday to Friday, from 8:30 AM – 4:30 PM. For urgent matters outside regular business hours, please contact benjamin.le@soleiltransportation.com.

We accept payments in both USD and CAD. If you have any specific preferences or questions regarding payment, feel free to reach out to us for further assistance.