- 2446 Cawthra Road B1U8, Mississauga ON L5A 3K6
- Mon – Fri: 8:30am – 4:30pm, Sat: CLOSED, Sun: CLOSED
- +1 888-998-5199
How quickly can I expect a rate to my quote request?
We maintain a standard response time of within 24 business hours for all quote requests. For urgent shipments or time-sensitive matters, we have a special emergency protocol that includes immediate assessment of deadlines and swift engagement of relevant staff members to provide solutions. Please contact benjamin.le@soleiltransportation.com for more information.
What are your customer support hours and how can I reach you?
Our customer support team is available Monday to Friday, from 8:30 AM – 4:30 PM. For urgent matters outside regular business hours, please contact benjamin.le@soleiltransportation.com.
What kind of tracking and support do you provide during shipment?
We provide comprehensive shipment tracking and support through our modern booking and documentation system. Our team maintains regular communication throughout the shipping process, and we offer after-hours support for urgent matters. In case of any service disruptions, we immediately notify clients and work closely with our carrier partners to find solutions.
What currencies do you accept?
We accept payments in both USD and CAD. If you have any specific preferences or questions regarding payment, feel free to reach out to us for further assistance.
What is the payment term and payment method?
The payment terms and methods are detailed in the onboarding package you received at the time of onboarding and is always specified at time of entering a service agreement with us. Usually, we require payment before shipment arrives at the final destination. We also offer a net30 payment term for long-term clients who have established […]
Is insurance included in your price?
By default, insurance is not included in our pricing. However, it can be added as an optional add-on to provide additional coverage for your shipments. Please let us know if you would like to include insurance in your service package.
Why do I need a freight forwarder?
A Freight Forwarder is like a travel agent for your shipments. They work closely with you, your suppliers, and transportation providers to move your imported and exported goods around the world. There are many steps involved when shipping cargos overseas. You would want somebody who have experience dealing with the carriers / airlines, customs, terminal […]
Do you handle dangerous goods transportation?
Yes, we handle dangerous goods transportation by air following strict IATA guidelines. However, we maintain specific protocols and requirements for dangerous goods to ensure safety and compliance. Please contact us directly with your specific requirements for dangerous goods shipping.
Where can I find the price structure of your services?
Please reach out to us, and one of our sales representative will be in touch with you for the most up-to-date rates for any of the logistics inquiry you have. We don’t have our pricing structured posted publicly, to protect other businesses in the market, and also to cut cost (this will also benefit you, […]
What should I choose between Air Freight vs Ocean Freight for my cargo?
Both have their own advantages and disadvantages. Air Freight is fast, has better temperature control, and provides a quicker turnaround for your business. However, it can be costly, and not everything can be shipped via air (eg. Battery). Ocean Freight on the other hand takes more time to reach the destination, and the process is […]
